The US self-service kiosk market is projected to grow at a CAGR of 4.9% during the forecast period (2020-2026). The self-service kiosks market is expected to grow in the future due to the increasing usage of EV charging kiosks coupled with growth in the EV industry. Interactive kiosk with EV charging facility is expected to reduce the overall cost of charging an EV. The EV charging station requires a fixed cost of installing the necessary hardware for vehicle charging in the station, weatherproofing, power supply to the station, and so on.
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However, the risk of cyber-attack is further projected to hinder the growth of the self-service kiosks market in the country. Taxi cabs in New York, US, are built-in with an interactive kiosk for customers. This system allows them to pay and track, where they are heading by using GPS and watch news and advertisements. If the interactive kiosks are not secure, it will allow the passenger to gain unauthorized access to the computer operating system.
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In March 2016, there was a huge public outcry in New York after a blogger circulated pictures that highlighted the insecure nature of interactive kiosks installed in taxicabs of New York. These types of challenges further restricted the use of self-service kiosks industry in the country.
- Market number available for – 2019-2026
- Base year- 2019
- Forecast period- 2020-2026
- Segments Covered- By Deployment Type and by Industry
- Key Companies Profiled- Aila Technologies, Inc., Cisco Systems, Inc, Diebold Nixdorf, Inc., Hitachi, Ltd., Ingenico Group, NCR Corp., Glory Global Solutions (International) Ltd., and others
Key questions addressed by the report
- What is the market growth rate during the forecast period?
- Which segment dominates the market in the base year?
- Which segment will project the fastest growth in the market during the forecast period?
- How COVID-19 will impact the market growth in 2020 and the coming years?
- Recovery Timeline
- Deviation from the pre-COVID-19 forecast
- Most affected segment
- Who is the leader in the market?
- How players are addressing challenges to sustain growth?
- Where is the investment opportunity?
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US Self-Service Kiosk Market – Segmentation
- Patient Interactive Kiosk
- Ticketing Kiosk
- Check-in Kiosk
By End-User Industry
- Aila technologies, Inc.
- Cisco Systems, Inc.
- Diebold Nixdorf, Inc.
- Glory Global Solutions (International) Ltd.
- GRG Banking
- Hitachi, Ltd.
- Ingenico Group
- KAL ATM Software GmbH
- NCR Corp.
- Nautilus Hyosung Inc.
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