Seamless phone connection is a chief cornerstone in any business. Hence, the importance of upgrading and expanding an enterprise’s phone reliability and assistance through facilitating employees with virtual devices for better communication.
Using phones with systems based on SIP, which stands for Session Initiation Protocol, is an alternative that businesses, Information Technology departments are adapting.
Let’s have an inside look at SIP, its advantages, variations between SIP and VoIP, and what you are upgrading your business communication systems.
As technology changes, so do the communication methods in business circles. Apart from voice calls, video calls are becoming a necessity, and this is where SIP plays a role as a conveying code. Telephones which use SIP connect to the web for safe, dependable telephone and teleconference calls.
Organizations want to revamp their systems and expand from analog telephones to using SIP technology to integrate teleconferencing, direct messages, and electronic mail.
Designed approximately thirty years ago and unified by the Internet Engineering task Force (IETF), it had distinct objectives to change the techniques we use to convey information.
Models of the SIP technology product include desk phones, software-based phones, and operating systems used in online meetings.
Characteristics of the SIP phone?
The surface of a SIP phone resembles the ordinary phone used in offices. However, underneath there are other special functions. Besides being a reliable telephone, SIP phones can hold a call till a transfer is made to other extensions. Their calling quality is what makes them stand out from traditional phones.
Information Technology Sectors and entrepreneurs prefer to SIP technology because of its different back-end. SIP phones also have a unique advantage over regular phones because they link to VoIP without requiring additional porters or gadgets. This feature makes them economical to sustain.
The following attributes make a SIP phone unique:
- Ability to be used in Conference calling
- Call forwarding (primary and ultramodern)
- HD phone calls
- Records calls
- Shared call appearance
Defining VoIP and how it varies from SIP
VoIP, also known as Voice over Internet Protocol, uses the internet to make voice calls. The web is the main difference between traditional phones that use cables.
Although VoIP can work without SIP, SIP has the top advantage of being the most compatible software and widely accepted in enhancing web calling.
Groups of SIP phones
SIP phones are divided into hard phones and softphones. They both perform better than analog phones; hence consumers get impressive gains. Besides, SIP phones are only capable of working with cloud-based phone systems compared to analog phones.
Also known as speakerphones and desk phones. They connect using Ethernet cables. Most do not have cords. Examples of SIP-based hardphones are but are not limited to Pansonic, Poly, Nextiva, and Cisco. Though speaker and desk phones have similar features, they differ in several ways. Their differences make them be categorized into three groups:
This group is mostly used in call centers or at the customer care desk. They are reliable in handling outgoing and incoming calls. They are also economical and straightforward.
This category has functions that come slightly elevated than the primary type. It has more functions, such as a directory accessible by several extensions. It also has Bluetooth and Wi-Fi features. Due to the added VoIP uses, companies that have their staff telecommuting find intermediate hard phones suitable.
This group has all the features that the primary and intermediate hard phones have. The only difference they look executive hence a favorite with the company’s top managerial staff. They also have fewer buttons because their various uses are displayed on the panel.
However, the downside of hard phones is they are not mobile hence the need for alternatives such as softphones, due to the increasing prediction of working remotely.
Softphones have operating systems such as VoIP applications installed in a smartphone, desktop, or laptop to provide users with phone services. Once the applications are installed, use a microphone and a headset for a great calling experience.
Due to softphones using the internet, IT administrators need to evaluate their connection by conducting a VoIP speed evaluation. Note that the network’s status varies with the bandwidth provided. For cell phones, users should consider battery longevity. Dropped phone calls because of lower capacity batteries is detrimental to any business.
Advantages of SIP phones
Whether your business is at the middle level or a start-up elevating your telephones to SIP technology is economical. Some of the advantages include:
- Depending on phone companies because of copper lines ceases.
- Unless you want to configure, SIP phones have less or zero sustenance.
- You can integrate all your employees, including the ones working remotely.
- Use encryptions to enhance security.
- Due to the usage of Cloud-based management, features are delivered instantly.
- Get a clear objective of the need to upgrade to SIP phones in your business. Look into the different roles your employees play using the phone. For example, a busy receptionist would need an advanced SIP phone type compared to a human resource manager.
Consider the following before upgrading.
- While upgrading to a SIP phone, you can opt to remain your current digits through porting. The VoIP provider that you choose integrates recent phone numbers into the SIP phone. Though the process can also take weeks for some VoIP providers, others come with ready-made SIP phones that you can start using immediately.
- Assess your service provider before deciding on which phone to use. The experience you get relies on the service provider’s competency.
- Have a precise analysis of the framework of the service providers. Check how reliable their cloud phone systems are in your continent.
SIP phones are becoming the norm in most business around the world. Though at times a startup business owner may not find it economical, they should look at the growth of the business and decide when one is needed. It would be detrimental to any business not to move with the current changes in technology if they have to remain competent among their peers.