Chatbot Market Industry Growth, Challenges, Opportunities and Emerging Trends 2019-2025

Market Research Engine has published a new report titled as “Chatbot Market Size By Application (Data Privacy and Compliance, On-Boarding and Employee Engagement, Customer Support, Personal Assistant, Branding and Advertisement, Customer Engagement and Retention), By Vertical (Media and Entertainment, Telecommunications, Banking, Financial Services, and Insurance, Retail and Ecommerce, Healthcare, Travel and Hospitality), By Organization Size (Small and Medium-Sized Enterprises, Large Enterprises), By Usage (Social Media, Contact Centers, Websites, Mobile Platform), By Deployment Model (Cloud, On-Premises), By Technology (Natural Language Processing, Machine Learning and Deep Learning, Automated Speech Recognition), By Region (North America, Europe, Asia-Pacific, Rest of the World), Market Analysis Report, Forecast 2020-2025.”

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The Global Chatbot Market is expected to grow by 2025 at a CAGR of 32.27%.

Chatbot is automated to aid users and businesses to network through medium like voice, text, video, file sharing, and image. Chatbot practice natural language processing for discussion with user and offer improved customer engagement in several applications contains retail, healthcare, banking financial services and insurance, e-commerce and others the chatbot market is segmented based on podium and enterprise size. Chatbot are accessible through different platforms like we-based, mobile and standalone. Also, this market is segmented on the basis of enterprise size contains small & medium enterprise and large enterprise. The chatbots market overview offers the growth scenario and market potential through maximum precision, which is announced with suitable assumptions. The report features unique and relevant factors which are anticipated to create an important impact on the chatbots market during the estimate period. This report contains a detailed and considerable amount of information, which will support new solution workers in the most comprehensive manner for better understanding. Several stakeholders in the chatbots market can trust on the data presented in this research study and investigate into pragmatic decision-making. Furthermore, information offered in the chatbots market report also supports new market entrants expand their bases in the chatbots market.

The global Chatbot market is segregated on the basis of Application as Data Privacy and Compliance, On-Boarding and Employee Engagement, Customer Support, Personal Assistant, Branding and Advertisement, Customer Engagement and Retention, and Others. Based on Component the global Chatbot market is segmented in Services and Solutions. Based on Technology the global Chatbot market is segmented in Automated Speech Recognition, Natural Language Processing, and Machine Learning and Deep Learning.

Based on Organization Size, the global Chatbot market is segmented in Small and Medium-Sized Enterprises and Large Enterprises. The report also bifurcates the global Chatbot market based on Usage in Contact Centers, Social Media, Mobile Platform, and Websites. The report also bifurcates the global Chatbot the global Deployment Model market is segmented in Cloud and On-Premises.

The global Chatbot market report provides geographic analysis covering regions, such as North America, Europe, Asia-Pacific, and Rest of the World. The Chatbot market for each region is further segmented for major countries including the U.S., Canada, Germany, the U.K., France, Italy, China, India, Japan, Brazil, South Africa, and others.

Competitive Rivalry

CogniCor Technologies, Conversica, Gupshup, Kevit, Yekaliva, IBM, Nuance Communications, Google, Aws, Artificial Solutions, and others are among the major players in the global Chatbot market. The companies are involved in several growth and expansion strategies to gain a competitive advantage. Industry participants also follow value chain integration with business operations in multiple stages of the value chain.

The Chatbot Market has been segmented as below:

Chatbot Market, By Application

  • Data Privacy and Compliance
  • On-Boarding and Employee Engagement
  • Customer Support
  • Personal Assistant
  • Branding and Advertisement
  • Customer Engagement and Retention
  • Others

Chatbot Market, By Vertical

  • Media and Entertainment
  • Telecommunications
  • Banking, Financial Services, and Insurance
  • Retail and Ecommerce
  • Healthcare
  • Travel and Hospitality
  • Others

Chatbot Market, By Organization Size

  • Small and Medium-Sized Enterprises
  • Large Enterprises

Chatbot Market, By Usage

  • Social Media
  • Contact Centers
  • Websites
  • Mobile Platform

Chatbot Market, By Deployment Model

  • Cloud
  • On-Premises

Chatbot Market, By Technology

  • Natural Language Processing
  • Machine Learning and Deep Learning
  • Automated Speech Recognition


Chatbot Market, By Region

  • North America
  • Europe
  • Asia-Pacific
  • Rest of the World

Chatbot Market, By Company

  • CogniCor Technologies
  • Conversica
  • Gupshup
  • Kevit
  • Yekaliva
  • IBM
  • Nuance Communications
  • Google
  • Aws
  • Artificial Solutions

The report covers:

  • Global Chatbot market sizes from 2015 to 2024, along with CAGR for 2018-2024
  • Market size comparison for 2017 vs 2024, with actual data for 2017, estimates for 2018 and forecast from 2019 to 2024
  • Global Chatbot market trends, covering comprehensive range of consumer trends & manufacturer trends
  • Value chain analysis covering participants from raw material suppliers to the downstream buyer in the global Chatbot market
  • Major market opportunities and challenges in forecast timeframe to be focused
  • Competitive landscape with analysis on competition pattern, portfolio comparisons, development trends and strategic management
  • Comprehensive company profiles of the key industry players

Report Scope:

The global Chatbot market report scope includes detailed study covering underlying factors influencing the industry trends.

The report covers analysis on regional and country level market dynamics. The scope also covers competitive overview providing company market shares along with company profiles for major revenue contributing companies.


The report scope includes detailed competitive outlook covering market shares and profiles key participants in the global Chatbot market share. Major industry players with significant revenue share include CogniCor Technologies, Conversica, Gupshup, Kevit, Yekaliva, IBM, Nuance Communications, Google, Aws, Artificial Solutions, and others.

Reasons to Buy this Report:

  • Gain detailed insights on the Chatbot industry trends
  • Find complete analysis on the market status
  • Identify the Chatbot market opportunities and growth segments
  • Analyse competitive dynamics by evaluating business segments & product portfolios
  • Facilitate strategy planning and industry dynamics to enhance decision making

Some of the recent Developments in Chatbot market are as follows:

Nuance Communications

  • 04-2020: Nuance Communications, Inc. has declared the launch of Nuance Mix, an open enterprise-grade, software-as-a-service tooling suite for creating advanced conversational experiences that power Virtual Assistants and using Nuance’s industry-leading and cloud-agnostic Conversational AI.
  • 04-2020: Nuance Communications, Inc. has declared Forrester Research has identified the company as a Leader in “The Forrester New Wave Digital-First Customer Service Solutions, Q2 2020” report1.

Artificial Solutions

  • 02-2020: Artificial Solutions the leading specialist in enterprise-strength Conversational AI, declared which Škoda has helped its digital assistant, Laura, to be the exclusive online contact for customers configuring the car of their dreams and booking a test drive.
  • 06-2019: Artificial Solutions the leading specialist in enterprise-strength conversational AI, declared  the general availability of Teneo Developers, a portal created to support developers frustrated by the lack of capability and intelligent design in the general chatbot market.


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 Table of Contents:

  1. Introduction

    1.1 Key Insights

    1.2 Report Overview

    1.3 Markets Covered

    1.4 Stakeholders

    2. Research Methodology

    2.1 Research Scope

    2.2 Market Research Process

    2.3 Research Data Analysis

    2.4.1 Secondary Research

    2.4.2 Primary Research

    2.4.3 Models for Estimation

    2.5 Market Size Estimation

    2.5.1 Bottom-Up Approach – Segmental Market Analysis

    2.5.2 Top-Down Approach – Parent Market Analysis

    3. Executive Summary

    4. Market Overview

    4.1 Introduction

    4.2.1 Drivers

    4.2.2 Restraints

    4.2.3 Opportunities

    4.2.4 Challenges

    4.2 Porter’s Five Force Analysis

    5. Chatbot Market, By Application

    5.1 Introduction

    5.2 Data Privacy and Compliance

    5.2.1 Market Overview

    5.2.2 Market Size and Forecast

    5.3 On-Boarding and Employee Engagement

    5.3.1 Market Overview

    5.3.2 Market Size and Forecast

    5.4 Customer Support

    5.4.1 Market Overview

    5.4.2 Market Size and Forecast

    5.5 Personal Assistant

    5.5.1 Market Overview

    5.5.2 Market Size and Forecast

    5.6 Branding and Advertisement

    5.6.1 Market Overview

    5.6.2 Market Size and Forecast

    5.7 Customer Engagement and Retention

    5.7.1 Market Overview

    5.7.2 Market Size and Forecast

    5.8 Others

    5.8.1 Market Overview

    5.8.2 Market Size and Forecast

    6. Chatbot Market, By Vertical

    6.1 Introduction

    6.2 Media and Entertainment

    6.2.1 Market Overview

    6.2.2 Market Size and Forecast

    6.3 Telecommunications

    6.3.1 Market Overview

    6.3.2 Market Size and Forecast

    6.4 Banking, Financial Services, and Insurance

    6.4.1 Market Overview

    6.4.2 Market Size and Forecast

    6.5 Retail and Ecommerce

    6.5.1 Market Overview

    6.5.2 Market Size and Forecast

    6.6 Healthcare

    6.6.1 Market Overview

    6.6.2 Market Size and Forecast

    6.7 Travel and Hospitality

    6.7.1 Market Overview

    6.7.2 Market Size and Forecast

    6.8 Others

    6.8.1 Market Overview

    6.8.2 Market Size and Forecast

    7. Chatbot Market, By Organization Size

    7.1 Introduction

    7.2 Small and Medium-Sized Enterprises

    7.2.1 Market Overview

    7.2.2 Market Size and Forecast

    7.3 Large Enterprises

    7.3.1 Market Overview

    7.3.2 Market Size and Forecast

    8. Chatbot Market, By Usage

    8.1 Introduction

    8.2 Social Media

    8.2.1 Market Overview

    8.2.2 Market Size and Forecast

    8.3 Contact Centers

    8.3.1 Market Overview

    8.3.2 Market Size and Forecast

    8.4 Websites

    8.4.1 Market Overview

    8.4.2 Market Size and Forecast

    8.5 Mobile Platform

    8.5.1 Market Overview

    8.5.2 Market Size and Forecast

    9. Chatbot Market, By Deployment Model

    9.1 Introduction

    9.2 Cloud

    9.2.1 Market Overview

    9.2.2 Market Size and Forecast

    9.3 On-Premises

    9.3.1 Market Overview

    9.3.2 Market Size and Forecast

    10. Chatbot Market, By Technology

    10.1 Introduction

    10.2 Natural Language Processing

    10.2.1 Market Overview

    10.2.2 Market Size and Forecast

    10.3 Machine Learning and Deep Learning

    10.3.1 Market Overview

    10.3.2 Market Size and Forecast

    10.4 Automated Speech Recognition

    10.4.1 Market Overview

    10.4.2 Market Size and Forecast

    11. Chatbot Market, By Geography

    11.1 Introduction

    11.2 North America

    11.2.1 North America Chatbot, By Application

    11.2.2 North America Chatbot, By Vertical

    11.2.3 North America Chatbot, By Organization Size

    11.2.4 North America Chatbot, By Usage

    11.2.5 North America Chatbot, By Deployment Model

    11.2.6 North America Chatbot, By Technology

    11.3 Europe

    11.3.1 Europe Chatbot, By Application

    11.3.2 Europe Chatbot, By Vertical

    11.3.3 Europe Chatbot, By Organization Size

    11.3.4 Europe Chatbot, By Usage

    11.3.5 Europe Chatbot, By Deployment Model

    11.3.6 Europe Chatbot, By Technology

    11.4 Asia-Pacific

    11.4.1 Asia-Pacific Chatbot, By Application

    11.4.2 Asia-Pacific Chatbot, By Vertical

    11.4.3 Asia-Pacific Chatbot, By Organization Size

    11.4.4 Asia-Pacific Chatbot, By Usage

    11.4.5 Asia-Pacific Chatbot, By Deployment Model

    11.4.6 Asia-Pacific Chatbot, By Technology

    11.5 Rest of the World

    11.5.1 Rest of the World Chatbot, By Application

    11.5.2 Rest of the World Chatbot, By Vertical

    11.5.3 Rest of the World Chatbot, By Organization Size

    11.5.4 Rest of the World Chatbot, By Usage

    11.5.5 Rest of the World Chatbot, By Deployment Model

    11.5.6 Rest of the World Chatbot, By Technology

    12. Competitive Insights

    12.1 Key Insights

    12.2 Company Market Share Analysis

    12.3 Strategic Outlook

    12.3.1 Mergers & Acquisitions

    12.3.2 New Product Development

    12.3.3 Portfolio/Production Capacity Expansions

    12.3.4 Joint Ventures, Collaborations, Partnerships & Agreements

    12.3.5 Others

    13. Company Profiles

    13.1 CogniCor Technologies

    13.1.1 Company Overview

    13.1.2 Product/Service Landscape

    13.1.3 Financial Overview

    13.1.4 Recent Developments

    13.2 Conversica

    13.2.1 Company Overview

    13.2.2 Product/Service Landscape

    13.2.3 Financial Overview

    13.2.4 Recent Developments

    13.3 Gupshup

    13.3.1 Company Overview

    13.3.2 Product/Service Landscape

    13.3.3 Financial Overview

    13.3.4 Recent Developments

    13.4 Kevit

    13.4.1 Company Overview

    13.4.2 Product/Service Landscape

    13.4.3 Financial Overview

    13.4.4 Recent Developments

    13.5 Yekaliva

    13.5.1 Company Overview

    13.5.2 Product/Service Landscape

    13.5.3 Financial Overview

    13.5.4 Recent Developments

    13.6 IBM

    13.6.1 Company Overview

    13.6.2 Product/Service Landscape

    13.6.3 Financial Overview

    13.6.4 Recent Developments

    13.7 Nuance Communications

    13.7.1 Company Overview

    13.7.2 Product/Service Landscape

    13.7.3 Financial Overview

    13.7.4 Recent Developments

    13.8 Google

    13.8.1 Company Overview

    13.8.2 Product/Service Landscape

    13.8.3 Financial Overview

    13.8.4 Recent Developments

    13.9 Aws

    13.9.1 Company Overview

    13.9.2 Product/Service Landscape

    13.9.3 Financial Overview

    13.9.4 Recent Developments

    13.10 Artificial Solutions

    13.10.1 Company Overview

    13.10.2 Product/Service Landscape

    13.10.3 Financial Overview

    13.10.4 Recent Developments

    13.11 Inbenta Technologies

    13.11.1 Company Overview

    13.11.2 Product/Service Landscape

    13.11.3 Financial Overview

    13.11.4 Recent Developments

    13.12 [24]7.AI

    13.12.1 Company Overview

    13.12.2 Product/Service Landscape

    13.12.3 Financial Overview

    13.12.4 Recent Developments

    13.13 Chatfuel

    13.13.1 Company Overview

    13.13.2 Product/Service Landscape

    13.13.3 Financial Overview

    13.13.4 Recent Developments

    13.14 SmartBots.AI

    13.14.1 Company Overview

    13.14.2 Product/Service Landscape

    13.14.3 Financial Overview

    13.14.4 Recent Developments

    13.15 Contus

    13.15.1 Company Overview

    13.15.2 Product/Service Landscape

    13.15.3 Financial Overview

    13.15.4 Recent Developments

    13.16 Yellow Messenger

    13.16.1 Company Overview

    13.16.2 Product/Service Landscape

    13.16.3 Financial Overview

    13.16.4 Recent Developments

    13.17 AIVO

    13.17.1 Company Overview

    13.17.2 Product/Service Landscape

    13.17.3 Financial Overview

    13.17.4 Recent Developments

    13.18 Botsify

    13.18.1 Company Overview

    13.18.2 Product/Service Landscape

    13.18.3 Financial Overview

    13.18.4 Recent Developments

    13.19 Passage AI

    13.19.1 Company Overview

    13.19.2 Product/Service Landscape

    13.19.3 Financial Overview

    13.19.4 Recent Developments

    13.20 Kore.AI

    13.20.1 Company Overview

    13.20.2 Product/Service Landscape

    13.20.3 Financial Overview

    13.20.4 Recent Developments

    13.21 KeyReply

    13.21.1 Company Overview

    13.21.2 Product/Service Landscape

    13.21.3 Financial Overview

    13.21.4 Recent Developments

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