Healthcare CRM Market Size 2020, Global Trends, Technology Advancement, Top CRM Company Profile, Competitive Landscape, SWOT Analysis, Regional Statistics

Healthcare CRM Market Overview

Market Research Future (MRFR) assessed the healthcare CRM Market 2020 till 2025. The healthcare CRM market can expand at 13.4% CAGR in the study period 2019 to 2025. By 2025, the healthcare CRM market valued can cross USD 8,900.0 Million. The considerable surge in the generation of medical solutions to improve customer relationship management system with better comprehensive view of patients’ activities is expected to underpin the expansion of the healthcare CRM market through the review period. COVID 19 pandemic is observed to offer powerful thrust to the market.

Get a FREE Sample with Complete TOC By Considering the COVID-19 impact on Global Market @

The need for better and clear interaction between patients & healthcare organizations, especially as home care delivery trend is observed to emerge can bolster the expansion of the healthcare CRM market in the years to come. Easy of arrangement of customer data and interactions can streamline business processes, thus relaxing income.

This can also add momentum to the healthcare CRM market across the review period. The increase in demand for healthcare CRM across hospitals for adopting integrated healthcare system and releasing structured billing process, alongwith the automation of healthcare workflow can support the expansion of the healthcare CRM market through the review period. On the contrary, limitations in the installation of healthcare CRM across developing countries can resist the healthcare CRM market growth in the approaching years. At the same time, necessary measures taken by market players are expected to counter the resistance.

Healthcare CRM Market Segmentation

The segment assessment of the Healthcare CRM Market is done by Component, Type, Application, Mode of Delivery, and End User.

The type based segment of the healthcare CRM market are analytical CRM, operational CRM, and collaborative CRM. The operational CRM segment can hold about 56.4% share of the market across the assessment period as advantages of operational CRM are more over other healthcare CRM types.

The component based segment of the healthcare CRM market are software and service. The software segment can expand at 13.8% in the study period due to its cost effectiveness and high accessibility of software with robust healthcare settings.

The application based segments of the healthcare CRM market are patient management, communication module, report module, and task management. The communication module segment can acquire about 41.4% share in the review period. The low waiting period is observed as the main factor that can boost the segment growth.

The mode of delivery based segment of the healthcare CRM market are on-premise and cloud-based. The cloud-based segment can expand at 13.7% CAGR in the forecast period. The expansion of the segment can be attributed to the rise in the need to curb healthcare costs and growing prominence of cost-effective cloud technology.

The end-user based segment of the healthcare CRM market are healthcare payers and healthcare providers. The healthcare providers segment can generate above USD 5,112.6 Mn by end of the market analysis period owing to the rise in adoption of CRM across hospitals around the globe.

Healthcare CRM Market Regional Analysis

The Americas are can spearhead the global healthcare CRM market due to the existence of a large patient in hospitals. Introduction of renowned medical software developers can support the expansion of the regional market. In Europe, the healthcare CRM market can thrive due to increase in healthcare funding by government. The existence of robust and technically equipped healthcare infrastructure can cause the healthcare CRM market in the European Union (EU) to surge. The launch of several health program by government and reputed organizations can propel the regional market growth. In Asia Pacific, the global healthcare CRM market can expand as number of hospitals that are installing CRM software are observed to rise.

Healthcare CRM Market Key Players

Healthgrades Operating Company, Inc. (US),, Inc. (the US), Infor (US), Oracle (US), SAP (US), Keona Health (US), Accenture (Ireland), SugarCRM (US), hc1 (US), and Microsoft (US)are some reputed names in the healthcare CRM market that are profiled by MRFR.

Obtain Premium Research Report Details, Considering the impact of COVID-19 @

About Market Research Future:

At Market Research Future (MRFR), we enable our customers to unravel the complexity of various industries through our Cooked Research Report (CRR), Half-Cooked Research Reports (HCRR), Raw Research Reports (3R), Continuous-Feed Research (CFR), and Market Research & Consulting Services.

MRFR team have supreme objective to provide the optimum quality market research and intelligence services to our clients. Our market research studies by Components, Application, Logistics and market players for global, regional, and country level market segments, enable our clients to see more, know more, and do more, which help to answer all their most important questions.

In order to stay updated with technology and work process of the industry, MRFR often plans & conducts meet with the industry experts and industrial visits for its research analyst members.


Akash Anand

Market Research Future

+1 646 845 9312


NOTE: Our team of researchers are studying Covid-19 and its impact on various industry verticals and wherever required we will be considering covid-19 footprints for a better analysis of markets and industries. Cordially get in touch for more details.