The global unified communications market holds the market revenue of USD 25.57 billion in the year 2019 and is expected to rise by USD 40.20 billion by 2025 with an estimated CAGR of 9.47% during the forecast period. Unified communication (UC) can be understood as the way how multiple products like software, devices, and services are connected with different types of communication networks like video, voice, messaging services, voicemail within or outside the organization. The system ensures seamless communication across the globe with a dispersed workforce and allows them to get connected with the secure network. The system basically incorporates services like team collaboration, video conferencing, file sharing, voice, and video calling, and messaging. The key benefits of UC are to provide better productivity, reduce the operational cost by implementation through cloud computing, quality level performance, and enhanced user experience. Owing to the COVID-19, the trend of work from home has risen in the past few months that has increased in demand for proper communication via multiple network systems. The Information Technology and communication industry are booming during the period of COVID-19 owing to the requirement of improved IT infrastructure and communication networks. Asia Pacific region is expected to grow at the fastest rate at an approximate CAGR of xx% during the forecast period.
The global unified communications market is segmented by deployment types into on-premise and cloud-based and hybrid. The market is classified by components into telephony, unified messaging, conferencing, services & tools, and others. The market is categorized by organization size into SME and large enterprise. The market is customized by end-users into the IT and Telecom sector, banking & finance services, healthcare, retail, manufacturing, education, and government. On the basis of region, the market is segregated into North America, Latin America, Europe, Asia Pacific, and Middle East & Africa.
Owing to the rising demand for mobile devices, growing enterprise social media network, streaming network, and adoption of new technologies like Machine Learning, big data, analytics in Information technology has lead to the growth of the market. However, owing to the following factors like data security, in-house limitations, and connectivity issues have resulted in the slow growth rate of the market. Owing to the COVID-19, most of the businesses are concentrating on proper utilization of resources and minimization of cost like factors will give an opportunity for the medium and large enterprises to opt for the unified communications market. However, slow information technology advancements in developing nations like India, China, and others, along with issues like interoperability with available resource has been a challenging factor for the companies.
The region of North America holds the largest market share with anticipated revenue of USD xx billion in the year 2019 and is expected to grow by USD xx billion by 2025. Owing to technical advancement like innovation in the field of IoT(Internet of Things), BYOD(Bring Your Own Device), and improved communication like VoIP(Voice over Internet Protocol) sector has lead to market growth. Asia Pacific is considered to be the fastest-growing region with an estimated CAGR of xx% during the forecast period. The rising adoption of new technologies like IoT(Internet of Things) work from the home trend, improved communication network in the developing nations like China and India has fueled the market growth. The market volume of Asia Pacific is anticipated to grab the market share by USD xx billion by 2025.
The key players of the global unified communications market areas follow
Alcatel Lucent Enterprise (Nokia Networks), Avaya Inc. (Avaya Holdings Corporation), BT Group, Cisco Systems Inc., Genesys (Permira), Huawei Technologies Co., Ltd., IBM Corporation, Microsoft Corporation, Mitel Networks Corporation, NEC Corporation, Nextiva (UnitedWeb), Orange Business Services (Orange), RingCentral Inc., Star2Star Communications, Verizon Communications, Vonage (Vonage Holdings Corp.), Unify (Atos SE), and West Corporation.
Table of Contents
Part 1 Market Overview
Part 2 Key Companies
Part 3 Global Market Status and Future Forecast
Part 4 Asia-Pacific Market Status and Future Forecast
Part 5 Europe Market Status and Future Forecast
Part 6 North America Market Status and Future Forecast
Part 7 South America Market Status and Future Forecast
Part 8 Middle East & Africa Market Status and Future Forecast
Part 9 Market Features
Part 10 Investment Opportunity
PART 11 Coronavirus Impact
Part 12 Conclusion
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