In business enterprises, help desk technology assists IT users in resolution issues. In tiny and medium-sized firms, a help desk is sometimes handled by one person with a contact range. In larger firms, a help desk is operated by a bunch of consultants who have advanced computer code at their disposal to watch and analyze IT issues and their patterns.
The Helpdesk Automation Market is expected to exceed more than US$ 17 Billion by 2024 at a CAGR of 32% in the given forecast period.
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The report covers detailed competitive outlook including the market share and company profiles of the key participants operating in the global market. Key players profiled in the report include BMC Software, Inc, CA Technologies, Hewlett Packard Enterprise Company, LANDesk Software, ServiceNow, Inc, Axios Systems, HappyFox Inc, FrontRange Solutions, NTRglobal, Sunrise Software Ltd, Atlassian Corporation Plc. among others. Company profile includes assign such as company summary, financial summary, business strategy and planning, SWOT analysis and current developments.
The Helpdesk Automation Market is segmented on the lines of its software type, solution, end users, and organization size and regional. Based on software type segmentation it covers web helpdesk software, open source help desk, enterprise help desk software, and, on premise help desk software. Based on solution type it covers alert management, ticket sortation, and ticket scheduling among others. Based on End-User it covers IT, telecom, education, government, retail, automotive, healthcare, and BFSI. Based on organization size it covers small & medium size enterprises and large enterprises. Helpdesk Automation Market on geographic segmentation covers various regions such as North America, Europe, Asia Pacific, Latin America, Middle East and Africa. Each geographic market is further segmented to provide market revenue for select countries such as the U.S., Canada, U.K. Germany, China, Japan, India, Brazil, and GCC countries.
The scope of the report includes a detailed study of Helpdesk Automation Market with the reasons given for variations in the growth of the industry in certain regions.
The major driving factors of Helpdesk Automation Market are as follows:
- Resolving the customer queries and issues related to the service
- Rising demand for the automated routine process
- Widespread adoption of personal devices
The restraining factors of Helpdesk Automation Market are as follows:
- Limited capabilities of small organizations
The Helpdesk Automation Market has been segmented as below:
The Helpdesk Automation Market is segmented on the Basis of Software Type, Solution Type, Organization Size Type, End-User Type and Regional Analysis.
By Software Type this market is segmented on the basis of Web Help Desk, On Premise Help Desk, Enterprise Help Desk And Open Source Help Desk. By Solution Type this market is segmented on the basis of Ticket Sortation, Ticket Scheduli, Alert Management and Others. By Organization Size Type this market is segmented on the basis of Large Enterprises and Small And Medium Enterprises. By End-User Type this market is segmented on the basis of Bfsi, Reatil, Healthcare, Automotive, Telecom, Education and Government. By Regional Analysis this market is segmented on the basis of North America, Europe, Asia-Pacific and Rest Of The World.
This report provides:
1) An overview of the global market for Helpdesk Automation Market and related technologies.
2) Analyses of global market trends, with data from 2015, estimates for 2016 and 2017, and projections of compound annual growth rates (CAGRs) through 2024.
3) Identifications of new market opportunities and targeted promotional plans for hematology analyzers for Helpdesk Automation Market.
4) Discussion of research and development, and the demand for new products and new applications.
5) Comprehensive company profiles of major players in the industry.
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